Policies

Terms of Service

Last updated: 23 July 2026

Welcome to Popcorn Club VIP. By accessing our website, requesting a trial, purchasing a package, using access details, or contacting our support team, you agree to these Terms of Service. If you do not agree, please do not use our website or services.

1. Our service

Popcorn Club VIP provides package information, access credentials and setup guidance for entertainment services made available through third-party providers. Depending on the package selected, access may include VOD, live channels, standard server access, Premium server access, ZA channels or local ZA content.

2. Content availability

Content availability, channel lineups, categories, apps, server performance, video quality, providers and features may change without notice. We do not guarantee that any specific movie, series, live channel, event, sport, programme or category will always be available.

3. Trials

We offer a trial period so customers can test the service before purchasing. Trials are offered at our discretion and may be limited by household, customer, email address, device or availability. We may refuse, limit, revoke or end a trial if we suspect duplicate requests, misuse, abuse, false information or activity that breaches these Terms.

4. Subscriptions, billing and activation

Paid packages are prepaid. Access is normally activated after payment has been received and confirmed, but activation may take additional time depending on setup requirements, provider availability and customer response time. You are responsible for selecting the correct package and submitting accurate setup details.

5. No refunds

All paid subscriptions are non-refundable once payment has been made and access has been activated. We provide a trial period so you can test the service before purchasing. Refunds, cancellations and payment issues are handled according to our Refund Policy.

6. Package access and users

Access limits depend on the package selected. VOD Only and Standard Full Package are intended for the access level shown on the package page, unless extra users are added or we agree otherwise. Premium Full Package includes access to the Full Standard Package plus Premium server access, with 2 users able to stream simultaneously: 1 on Premium and 1 on Standard.

7. Device compatibility and internet connection

The service requires a compatible device, supported app and stable internet connection. Performance may be affected by device capability, app support, Wi-Fi strength, internet routing, packet loss, network congestion, throttling, provider availability or other factors outside our control. We may provide setup guidance, but we cannot guarantee compatibility with every device, app, network or location.

8. Customer responsibilities

You are responsible for keeping your login details secure, using the service lawfully, testing the trial before purchase, following setup instructions, maintaining a stable internet connection, and contacting support with accurate information if you need help.

9. Fair use and prohibited activity

Your access is for personal use only unless we agree otherwise in writing. You may not share credentials beyond the number of users allowed by your package, resell access, restream, redistribute, copy, record, modify, scrape, bypass security, interfere with servers, abuse trials, or use the service in a way that harms Popcorn Club VIP, providers, other customers or any third party.

10. Support

Support is provided by email at info@popcornclub.vip. If you experience a technical issue, please complete the troubleshooting steps on the Support page and send the results to our support team. Completing the steps helps us identify whether the issue is related to the app, device, account, network or internet connection.

11. Suspension or termination

We may suspend, restrict or terminate access if you fail to pay, breach these Terms, share credentials outside your allowed users, abuse a trial, provide false information, misuse the service, create security concerns, or if suspension is required for legal, technical, provider-related or operational reasons.

12. Disclaimers

The website and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, error-free performance, permanent availability of content, or that all features will work on every device, app, connection or location.

13. Limitation of liability

To the maximum extent permitted by law, Popcorn Club VIP will not be liable for indirect, incidental, special, consequential, loss-of-profit, loss-of-data, service interruption, device, network or third-party provider damages arising from the use of, or inability to use, the service. Our total liability for any claim will be limited to the amount you paid for the relevant active subscription period.

14. Legal use

You are responsible for making sure your use of the service is permitted in your location and complies with any laws, rules or restrictions that apply to you. You must not use the service for unlawful purposes.

15. Changes to these Terms

We may update these Terms from time to time to reflect changes to our website, services, providers, packages, support process, payment process or legal requirements. Updated Terms will be posted on this page. Continued use after updates means you accept the revised Terms.

16. Contact

For questions about these Terms, please contact us at info@popcornclub.vip.