Support
Support
Support email
Email: info@popcornclub.vip
Support times
Monday - Friday: 9am to 5pm
Weekends and public holidays: 10am to 1pm
Troubleshooting
If you are encountering an issue, complete each step below in order and note the result. Every test helps our support team identify whether the problem is connected to the app, device, home network or internet connection.
- Refresh the app and restart the device. On Android-based devices, clear the app cache and data first. On iPhone or iPad, restart the device and reinstall the app if necessary.
- Switch off or unplug the modem and router for two to three minutes. Reconnect the modem first, wait until it is fully online, and then reconnect the router.
- Install a second compatible app on the same device, sign in using the same account details and test again.
- Install a compatible app on your phone and test while connected to your home Wi-Fi.
- Disconnect the phone from Wi-Fi and test again using mobile data or another internet connection.
Read the complete IPTV Troubleshooting guide for issue-specific advice and an explanation of what each result means.
After completing all steps, email info@popcornclub.vip with the results and our support team will assist you further.