Policies

Refund Policy

Last updated: 23 July 2026

We want every customer to feel confident before subscribing. For this reason, Popcorn Club VIP offers a trial period so you can test the service, check your device compatibility, review the available content and make sure you are happy before making a purchase.

1. No refund policy

All paid subscriptions are prepaid and non-refundable once payment has been made and access has been activated. This includes situations where you change your mind, stop using the service, choose the wrong package, experience device issues, have internet or Wi-Fi problems, or decide that the service is no longer required.

2. Trial before purchase

The trial period is provided so you can test the service before paying. Please use the trial to confirm that the service works on your preferred device, that your internet connection is stable enough, and that the package is suitable for your needs. By making a purchase after the trial, you confirm that you are satisfied and wish to continue with a paid subscription.

3. Content and service availability

Content, channels, categories, apps, providers, server performance and availability may change from time to time. We do not guarantee that any specific movie, series, live channel, event, sport, programme or category will always be available. These changes do not create a right to a refund.

4. Technical issues

If you experience a technical issue, please complete the troubleshooting steps on our Support page and email the results to info@popcornclub.vip. Our support team will assist where possible. We may, at our discretion, help with setup, provide alternative app guidance, refresh access, or offer other reasonable support steps, but this does not change the no refund policy.

5. Incorrect details or unsupported devices

You are responsible for submitting accurate information, choosing the correct package and testing your device during the trial period. If your device, app, network or internet connection is not suitable after purchase, the subscription remains non-refundable.

6. Late cancellations

If you wish to cancel your subscription, please contact us at least 24 hours before your next payment is due. It is the customer’s responsibility to request cancellation in time. Payments that have already been processed, or cancellations requested less than 24 hours before the next payment, are not eligible for a refund.

7. Contact

For refund policy questions or support requests, please email us at info@popcornclub.vip.